When you decide to partner with a managed service provider for your business’s IT needs, you do so with the expectation that the partnership will be productive and beneficial. Unfortunately, not all managed service providers are created equal. As a result, some organizations find themselves stuck in unproductive relationships with their IT service provider.
But the thought of switching MSPs is an overwhelming one. Technology is so complex and all-encompassing that it may seem almost impossible to leave your current provider and bring in a new one without serious friction.
But the good news is that it is possible. By choosing the right new provider and using a few migration strategies, you can minimize disruption and switch MSPs as smoothly as possible.
When to Know if You Should Switch MSPs
The first question organizations run into is whether they should even switch MSPs at all. You might wonder if another provider would be any different or if the change would be worth it. Here are a few signs that it’s time to switch MSPs.
1. Poor Communication
One vital sign of a good partnership is communication. When you and your IT services provider can openly communicate to solve problems and improve systems, you know your organization is in good hands.
If you have a hard time reaching or communicating with your technician or your provider, there might be a problem. You should be on the same page as your MSP at all times, understanding what is happening with your technology. If this isn’t the case, it’s probably time for a change.
2. Unmanageable IT Spend
One of the most significant benefits of choosing to outsource your IT is the cost savings. By hiring a managed IT provider, you don’t have to worry about the additional costs of hiring, training, and managing a full-time employee. Instead, you can work with your MSP to determine exactly how many hours of work you need, along with the types of services.
However, if your provider works additional hours without communicating with you, or adds services you weren’t aware of, your IT spend can balloon dramatically. If you are receiving large and unanticipated bills from your provider, you might want to consider looking into other options.
3. You’ve Outgrown Your Provider
Another reason that organizations switch MSPs is that they’ve simply outgrown their current provider. There might not be any other issues beyond the fact that a smaller provider may just not have enough staff, knowledge, and/or resources for your growing company.
Organizations in this scenario may have a difficult time switching, especially if they have a good relationship with their provider. However, by sticking with an MSP that isn’t able to give you the service that your organization requires is extremely limiting to your company’s growth and success.
These are just a few of the reasons you might want to look into transitioning to a new IT provider — there are many others. But once you’ve decided to make a change, how can you make the switch as smoothly as possible?
How To Switch MSPs As Smoothly As Possible
Transitioning to a new IT provider doesn’t have to be the headache you imagine. With a few strategies in place and open communication, you can aide a smooth transition in your organization.
Thoroughly Research New Providers
The first step to a headache-free switch is finding a new provider that is right for your organization. You don’t want to end up in the same position you are in now six months down the line, so take your time and find a good fit.
After determining what services you need, head online, and start your research. Look up reviews and case studies. Talk with the provider and their current clients. Note the issues you are currently having with your MSP, and ensure they can handle them. If you are a quickly growing company, make sure the provider can handle your needs down the line when your technology and systems are larger and more complex.
By performing your due diligence, you will be better able to choose a reputable company that has a history of experience. And with this experience comes the ability to transition from an old IT provider effectively.
The new MSP you choose is one of the most important steps to guaranteeing a smooth transition.
Facilitate Open Communication
As we’ve all heard multiple times before, communication is key. And it holds true when you’re transitioning IT providers as well.
Ensure that both your old and new MSP are aware of what is happening, along with employees and vendors. This honesty will allow your new MSP to work with your current provider to obtain any information they need before they’ve exited your organization.
It also informs employees of the transition and introduces them to the new provider should they have any questions or technical issues.
Secure Information and Deliverables
When changing providers, there is going to be a large amount of data and information that is going to need to be shared. From passwords to network structure, obtaining this type of information from your old provider is essential.
If you’ve chosen an IT provider that utilizes tools to keep track of this data, this process shouldn’t be too complicated. For example, here at Executech, we use a tool called IT Glue. With a long list of integrations and platform features, IT Glue gathers your data in a single location, so you can always find and track your data.
Transitioning to New IT Provider
In the end, choosing to switch MSPs shouldn’t be as difficult as many might think. With the right provider and a few strategies in place, you can transition to the IT support you need worry-free.
