Outsourced IT: The Best Decision You Can Make For Your Business
Your business’s IT needs are unique and sometimes complex. You may have heard about or considered the option of outsourcing your IT to a third-party company. Entrusting another company with managing a key part of your operations can be a difficult decision. Getting reliable, outsourced IT shouldn’t keep you up at night and making the decision to switch shouldn’t be that hard.
There are many reasons you may need to switch to outsourced IT support. Your IT staff may be getting overwhelmed or the opposite may be true and there’s not enough work to keep them busy. Maybe you’re a growing company that is encountering more complex and more frequent technology issues. All of these things can cause you to consider hiring another employee or outsourcing to a team. We’ve put together some of the major pros and cons of outsourcing IT that will help make the decision easier.
The Benefits of Outsourced IT Services
There are pros and cons to any decision but we’ve found that our clients are always better off by outsourcing their IT needs. Compare the benefits and risks and we think you’ll find that getting outsourced IT service is the best decision for your business.
When you outsource, you almost always save money compared to hiring, training and retaining a full-time employee or team. By hiring a third-party to manage your IT needs you reduce costs and operating expenses. One of our clients commented on the cost benefit of outsourcing their technology:
“In order to replicate the services we receive from Executech, we would have to staff and manage a multi-person I.T. department that would be cost prohibitive. We highly recommend Executech and encourage you to utilize their expertise.”
Al Manbeian, GPS Capital Markets – South Jordan, Utah
You may have someone on your staff who is “good with computers”, but when it comes to more complex issues they are often in over their heads. By hiring a team of professional IT experts you are guaranteed the most in-depth and current knowledge of IT practices. Members of any good outsourced IT team will be trained and certified professionals.
Technicians at Executech are Tier III certified and come with a broad range of experiences and certifications. In addition to having access to a dedicated professional, clients also have access to an entire team of seasoned experts. No problem is too big to be solved by our IT experts.
By having a third-party team manage your IT you can control when and where expenses happen. If budgets are tight or you’re in an off-season, then you can adjust the amount of service or proactive projects your IT professional will work on. At Executech we have your best interests in mind and we won’t force a product or service that you don’t need or can’t afford at the time. Your IT services provider should work for you, not the other way around.
You offer a specific set of services or products at your business, which probably does not include managing computers, networks or other IT services. You should focus on doing what you do best. Whether that’s operating a local Salt Lake restaurant, constructing new houses or running a Fortune 500 tech company, you shouldn’t have to worry about the technology that makes all of that work. We believe that technology works for business. When you outsource your IT needs you can get back to running your business and stop worrying about the tech infrastructure.
Even if you have a full-time IT person on staff, it’s unlikely they have the time or resources to stay current on every new threat or trend in the IT world. IT services can be complex and are always changing. To ensure that your business has the best protection and the best technology, you should use outsourced IT help. Our IT professionals stay current on the latest threats. The recent ransomware attack “WannaCry” is a prime example of ensuring you have the best technology defenses in place. Professional IT companies have the best access to resources and knowledge that will reduce the risk of any IT problem.
Common Risks of Outsourcing IT Needs
Hiring another company always comes with some risks. These risks often come when you use a company you don’t know or that doesn’t have a trusted reputation. Make sure you do your research before hiring any third party company.
We often hear about IT companies that take over the IT services needs for a company and then are hardly heard from again. It’s easy for an IT company to hide behind the phone and provide remote, impersonal service. Having an IT technician work in person with your staff is invaluable and can help reduce resolution time and prevent problems before they even happen.
Loss of Control
In contrast to being able to regulate when and how much service you receive from your IT services provider, you may find that the outsourced company does not communicate well. If you’re unaware of what’s being done you may lose control of your IT infrastructure. Make sure you stay in the loop of what updates and changes are being made. Make sure that you are the final stop on decisions, user access and passwords.
Finally, not all outsourced IT companies keep their staff on call. If an emergency or problem does happen, you need to consider how much downtime you will have. If your IT company is slow to respond and not available during holidays or off hours, you may want to think twice about hiring them.
The Executech Way
At Executech, we’ve been providing IT support to Utah companies for over 18 years. We know what the risks and downsides of outsourcing are and we have built our company policies around reducing them for all of our clients. Executech clients receive a dedicated, on-site IT technician. We believe in bringing a personal touch to IT and we want to be present for all of our service. One of our client’s that was very satisfied with switching to our personal approach said,
“Executech is onsite at our location regularly. This way we are able to have face-to-face professional service instead of them handling problems over the phone. We have found this to be beneficial because they are able to handle the problems quicker and without taking up our staff’s time. Executech Utah is an asset to our company and would be to any company that uses their services.
Mary Mower, JBA Research – Salt Lake City, Utah
We know there’s nothing worse than poor communication and feeling like you don’t have control. Our IT staff is thoroughly trained in documenting all of our work and communicating regularly and openly about the work we do. We believe good communication is key to building a healthy relationship with our clients and ensuring they get the best service possible.
We are very aware of the huge impact network downtime can have on a business. Downtime is not completely unavoidable but it can be reduced. We use the best technology to keep your business running. Most importantly, our technicians are on-call 24/7/365. Even if it’s Christmas Day and your server goes down, your personal Executech consultant will be there to help fix the problem (true story!).
Getting outsourced IT help shouldn’t cause you to panic. By partnering with a local, trusted IT company you can rest easy knowing all of your company’s technology needs are in good hands.