In an effort to prevent the spreading of COVID-19, many organizations are sending their employees to work from home. Thankfully, with current technology, working from home is an...
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IT Help At Your Fingertips
Helping businesses with their technology remotely, or offsite has been a part of IT for decades. But like other areas of technology, remote IT support tools and techniques have improved over the years and many businesses find they can fulfill many of their day-to-day IT needs using remote support from an outsourced provider.
Remote support from Executech allows organizations to receive high-quality IT support from just a click or phone call away. Remote support services are often a much more flexible option for clients looking to receive consistent IT help without an onsite presence.
Executech’s Remote Support Services include:
- Unlimited helpdesk support from the Service Desk team
- Patch Management
- Ransomware Protection
- Virus Protection
- 24/7 System Monitoring and Resolution
- Alerting with Remediation
- Monthly Executive Reports
- Minor Network Performance Enhancements
When Does Using Remote IT Support Make Sense?
If your organization’s employees are remote-based, working from home, heavily in the field or if you have many geographical locations, using remote IT services may make sense for you.
As many organizations move to a mobile or remote workforce, the need for IT services that can support your employees wherever they are becomes extremely important. Our Service Desk team can remotely help and solve problems for the majority of small IT issues that your staff will encounter working in the office, at home, or in the field.
If your organization already has a high-level IT expert that can manage strategy, planning, and other advanced technology tasks, using remote IT support will help take a lot off their plate. Day-to-day IT needs can pull your IT Director and IT Team away from important but sometimes less urgent IT tasks. Using our Service Desk team and remote support offerings will help alleviate the minor IT tasks that tend to pile up when handled by just one person.
How Do We Charge for Remote Support?
The Executech Service Desk package offers unlimited, remote support help for your business. The cost of our Service Desk package is determined by the number of users at your organization and is charged monthly. The service fee includes unlimited calls, tickets, and servicing. It also includes advanced anti-virus, anti-ransomware, and security monitoring for every user at your organization. It also includes overall network monitoring that will alert us immediately of any issues that arise. The monthly cost can vary greatly depending on the size of your team and IT environment. Onsite support needs are charged separately and on an hourly basis. We will work directly with you to determine if an onsite visit or hours is needed. As with the majority of our services, Executech does not require contracts and strives to earn your business every month.
To learn more about our Remote IT Service offerings or other IT consulting for your organization, reach out below.