Because of technology, more employees are working remotely than ever before. This is possible because of current resources that allow individuals with an internet connection to access their work at any time from anywhere. But, what happens when remote workers experience problems with their technology and don’t have access to an IT professional? The answer is simple: remote IT support.
In this blog, we are going to explore how remote IT support can benefit your remote workforce and keep your business running as efficiently as possible.
Why is Remote Work Growing?
In recent years, the number of employees working remotely has increased dramatically. Since 2005, there has been a 159% increase in remote work, with about 4.7 million individuals currently working remotely. There are a few different reasons for this growing trend.
Firstly, by allowing remote work, companies are able to expand their hiring pool and attract the top talent. Today’s workforce highly values flexibility in their job. When companies offer this possibility, job seekers see it as a significant benefit.
On top of that, many studies have shown that remote work improves productivity. This is because more flexible work arrangements have been shown to improve employee morale. And a happy employee is more productive than an unhappy one.
The last benefit of remote work we’ll discuss in this blog, is that remote workers experience more job satisfaction and stick around longer. Possible reasons for this improved satisfaction are increased productivity, less stress, and no commute. And according to one study, more remote workers were planning to stay at their current job for five years than on-site workers.
As it stands, remote work doesn’t seem to be slowing down. In fact, it seems more companies are allowing their employees to work remotely, whether full-time or balanced with on-site work. But, with the abundance of technology used in nearly every working role, remote workers still need IT support even when they aren’t working in the office.
What is Remote IT Support?
As technology has allowed workers more flexibility, it has also allowed better and more convenient IT solutions. And one of these solutions is remote IT support.
With remote IT support, technicians can monitor and access users’ devices and workstations through the internet. The technicians can then resolve technical problems as if they were physically accessing the systems.
How Remote IT Support Benefits Remote Workers
Remote IT support is an excellent IT supplement for any organization but is especially useful and convenient for remote workers. Here are a few reasons remote IT support may be the perfect technical solution for your remote workforce.
1. 24/7 Remote IT Support
If your organization has remote workers, they might not all live in the same geographic location or time zone. You might even have workers that reside on opposite sides of the world. With 24/7 remote IT support, all of your employees can access technicians and IT services at any time.
It might be midnight for one of your workers while it’s 4 pm for another. If you don’t have IT technicians available at all times, some of your employees will have to wait hours, possibly even a full day before a technical issue has been addressed. This could affect the work of an employee if the issue is preventing them from accessing certain files or being able to complete a project.
With 24/7 remote IT support, you can ensure that all of your employees’ technical needs are taken care of no matter when they are working.
Because remote IT support technicians can connect with your employees no matter when and where they are, it creates more flexibility for individuals. Whether your remote workers are working from home, traveling, or on vacation, they always have the IT support they need.
3. Business Continuity
Last but not least, remote IT support can help you ensure that your remote workforce can perform their tasks and responsibilities without interruption. You might be trying to build a permanent remote workforce, or you might be temporarily having your employees work from home in response to snowstorms, power outages, illnesses, or other circumstances. Either way, you need to ensure business continuity. Remote technicians can help you set up the resources and technology you need to keep core business functions operating smoothly.
Remote work is often highly valuable and a growing trend in business. An excellent option to keep remote workers’ technology running smoothly is remote IT support. Remote technicians will be able to monitor and provide solutions for your employees as if they were physically sitting in front of the device. Contact Executech today for more information on how remote IT support can benefit your business today!