Every day Salt Lake City businesses run into small technical challenges. Whether it’s a printer that isn’t working or an employee’s computer getting stuck on the dreaded blue screen, these seemingly modest issues can cause a lot of trouble. Without the proper support, these problems can lead to lost productivity, efficiency, and, ultimately, profit. That’s why it’s so important for Utah businesses to hire some type of helpdesk support.
What Does a Helpdesk Technician Do?
There are many different types of technology issues your business will have to deal with. Some issues are extremely complex and take specialized knowledge, intense resources, and vast amounts of time to unravel. On the other hand, others are fairly simple and straightforward. These problems often pop up for users all the time and are not too complicated a fix.
Many professional technicians can quickly and easily find a solution to the simple, daily tasks we just mentioned. The technicians that fill this role are often called helpdesk technicians. These are the professionals dedicated to keeping the daily operations of your company running smoothly. They work with your employees to fix any small technical issues they may be having, allowing them to get back to work as quickly as possible.
Why Should Salt Lake City Businesses Outsource Helpdesk IT Support?
Businesses can fulfill their need for helpdesk support by hiring in-house or by outsourcing. Depending on your business’s size, industry, and needs, you can choose whatever route will work best for you. However, for most companies, outsourced helpdesk support can offer significant benefits over hiring in-house.
Only Pay for the Services You Use
Companies will run into IT challenges regularly. However, it doesn’t necessarily take 40 hours of onsite support to take care of these challenges. When you outsource your helpdesk services, you will work with your provider to find the exact amount of support you need. For some businesses, this may be closer to 40 hours a week, while others may only need 5 hours. You can imagine that this difference in hours equates to a difference in cost. Ultimately, this means you are only paying for the services your organization is actually using.
By hiring in-house, you won’t have this level of flexibility. You might hire a full-time IT helpdesk technician who ends up searching out things to do during the week because there isn’t enough IT work to fill 8 hours a day, five days a week.
Have the Possibility of Remote IT Support
Another advantage of outsourcing your helpdesk responsibilities is the possibility of remote support. Many of these small, daily tasks don’t actually require onsite help at all. Trained technicians can easily solve them remotely.
And often, outsourced IT providers have onsite and remote support options. Providers typically charge remote support options at a lower rate than onsite support. This makes sense because a technician doesn’t have to use any resources driving to a client’s office. So, by using remote helpdesk support when onsite support isn’t needed, you’ll be saving money. Depending on the provider, you can work with them to create a plan that combines onsite and remote support to make sure all of your needs are met and get the best value.
If your employees have to take time out of their day to research and solve small technical issues they are running into, your company is losing productivity. You don’t want your accountant worrying about how to fix the printer when it breaks. You want them working on their actual job responsibilities. That’s why you need helpdesk support. Outsourcing these types of IT services can offer your business significant benefits and save you money.