Types Of Managed Services | What Business Managers Need To Know
Types of Managed Services
The realm of IT and company infrastructure has evolved rapidly over the years. It’s a crucial component of any organization, and often necessary to remain competitive in today’s contentious market. But for one reason or the other, not all businesses (especially smaller-to-mid sized ones) have the resources to build out their team of experts. To accommodate the various needs of enterprise IT, they’ll look to types of Managed Services (Managed IT Services), or outsourced IT, as a solution.
“Managed Services? What’s that?” Well, it’s another way of referring to an MSP – a managed service provider. An MSP is a third-party service which provides mission-critical infrastructure to various businesses. Those services are typically IT based, covering everything from cybersecurity needs, VoIP solutions, backup recovery, and more. Often sought out when an organization lacks the capital to create its own IT, or, cannot find experts in the area.
Because of how broad and challenging IT problems are, it’s not uncommon for a company to utilize an MSP in some manner. But, like many things regarding information technology, it’s a vast area with different forms of managed services. Knowing what it is and what to use is a hurdle in itself. So, we’re here to clear up some questions you might have about managed service offerings.
A manager shares her experience switching to a managed IT services provider:
Different Types of Managed Services
Diving into the MSP realm, it’s good to know the diverse types of provider types and specific services. A third-party might include all of them in its service model, just a handful, or focus on one. Regardless, if your business wants to utilize an MSP, it’s good to know what infrastructure is available.
Managed Networks and Infrastructure
Generally takes on the entirety of network tasks, such as establishing LAN, WAPs, and various connections for your business. They also manage backup and storage options.
A catch-all for remote security infrastructure. Covers everything from BDR solutions to anti-malware options, keeping them updated in real time.
Managed Support Services
Typical amongst managed providers, offers all services related to IT help, from troubleshooting to dealing with advanced issues.
Managed Print Services
Helps and remotely assists with data/file infrastructure, best for complex file management.
Managed Cloud Infrastructure
One of the more in-depth classifications of services, cloud infrastructure management handles computing, storage, network, and IT. It can offer virtualization services as well, such as the apps and software used, the operating systems, and so on.
Managed Software as a Service (Saas)
Offers a software platform, typically subscription based, for your business. An example might be the Office 365 suite, universal communication software, and anti-virus software.
Managed Wireless and Mobile Computing
Implements wireless connections, which is useful for businesses which can’t invest in setting up their own. Utilized for internal networks as well.
Managed Communication Services
Offers a range of communication infrastructures like messaging software, VoIP (voice over internet protocol), data, and video. In some instances, can operate as a third-party call center.
Monitoring services for data management and use. Encompasses business intelligence to target specific trends, creating roadmaps for increased business performance.
That’s a lot of areas to cover! You can see how diverse the MSP market – which is a good thing for you. It means you can find coverage for every aspect of IT, without necessarily having the staff or capital to build it on your own. With flexible service-level agreement plans too, it’s easy to find solutions which work within an enterprise’s budget.
Managed IT Support
Beyond services, it’s also possible to implement support via staff services. IT support is an especially critical area, as problems of varying severity occur every day. However, it may not be possible to address all of them with your current staff model. Or, current solutions lack long-term stability.
Here’s where Managed IT support services step in. As you might gather from the subject, this is about implementing third-party assistance on the staff level. There are significant benefits to this moving beyond the scope of filling employment gaps. For one, IT support from an MSP draw from a wide range of experiences and are often career specialists. It means they deploy solutions and strategies which can elevate performance across the board. It also implies they can apply answers to previously frustrating problems while offering their perspectives on how to better manage IT.
Costs are cut, as a company doesn’t need to hire and maintain traditional staff. Additionally, by addressing IT problems which cause things like downtime or performance issues, a business can assure it’s working as efficiently as possible.
Cloud-Based Managed Services
Beyond traditional MSP models, cloud-based services are growing in use as well, and that’s because the adaption of cloud models for tech businesses is increasing, and as such, need accompanying support.
Cloud managed services fit the model of crucial IT support, but do so following the cloud model. Your enterprise then might decide a cloud model works better for them. However, it’s good to know the types of services offered through them.
What’s found in a cloud-based service model is similar to the infrastructure we’ve mentioned before. Cloud-based managed services, for instance, offer remote assistance with things like IT troubleshooting, network building, cybersecurity, responsive support, and data monitoring. This allows companies to augment their staff and infrastructure in areas which are lacking, while also providing a proactive approach to their framework.
For example, data monitoring handled by a cloud-managed service can help monitor the use of company bandwidth. Or, security monitoring keeps a business network safe by searching for unusual activity and malware intrusions.
Top Managed Service Providers
If your organization feels confident investing in a managed provider, it’s important to establish criteria for what you need. Additionally, understanding what makes a provider a trusted source of third-party infrastructure is critical. No one wants to adopt a long-term plan, use something critical to their business operations, and come up short in the end.
Characteristics of top performing managed providers usually fall under this umbrella of criteria:
- Responsive. A quality MSP will provide critical support well within a 24-hour framework. The faster the better.
- Service level agreement pricing. Flexible price models are important as every business has different resources.
- Security. An MSP handling any kind of information must have strong security measures and responses to combat data loss.
- Backup recovery options. Downtime is plausible, and you need to know your information is safe in times of crisis.
- Various options. It’s good to have specialists, but a good MSP will cover a range of infrastructure needs such as the ones we’ve gone over.
- Accessibility. You should have access to your information from any secure point, whether the office or mobile device.
To add an example, when employing backup for data, Executech deploys robust criteria to protect information. Encryption, timed backups, 30-day save periods, and accessibility from mobile devices are just a few features offered through their protection model, and that’s only regarding data integrity.
IT is a necessary beast because the modern enterprise is driven by technology in some way. With even the smallest of networks needing some level of IT to support, it’s a crucial function, but not always easy to attain. But, managed providers are plentiful and competitive, offering all the vital infrastructure to not only keep business data safe but growing.
If you find your company consumed by IT problems, be it small troubleshooting errors to massive drops in performance, it’s worth looking into an MSP. Options are expansive and flexible, meaning you don’t have to be the next tech monolith to afford to use a superior service. With so many evolving options at your doorstep, the possibilities are truly limitless.
If you’d like to discuss how different types of managed services could help your business, contact us now for an expert consultation or free onsite assessment.
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